FAQ

Make a difference every day.

Long-Term Care

1How can I be admitted to your Home?

Admission to Parkview Home is managed by Ontario Health atHome. Following their medical and social assessments, when a suitable room becomes available, the Ontario Health atHome representative will coordinate admission to the appropriate home.

For more information, contact Ontario Health atHome at 905-763-9928 or 1-888-470-2222.

2How can I schedule a tour?

Tours are by appointment only. Contact reception to schedule a tour 905-640-1911, ext. 1221

3How long is your waiting list?

The wait list is fully managed by the Central area of Ontario Health atHome. Please contact your Ontario Health atHome coordinator for this information.

4Do you have visiting hours?

Visiting hours are 8:30 am to 10:00 pm Monday to Friday and 9:00 am to 7:00 pm Saturday and Sunday. Outside those hours, the Charge Nurse can open the door to give access if necessary.

Family members and friends are encouraged to visit frequently and continue to be involved as much as possible in the life of their loved ones. Children are very important visitors for our residents.

5Can I bring my pet to visit?

Pets with proof of health and immunization are welcomed to visit.

6Can I bring my own furniture?

Parkview provides the bed, mattress, reading lamp, armchair, bedside table and wardrobe.

7Do you have to be of Christian or Mennonite faith to be a resident?

While Parkview Home is strongly grounded in Christian and Mennonite faith, we welcome residents from all backgrounds and religions.

The Village

1How can I be sure that my name is on the waiting list?

Once we receive your completed application, we’ll send a confirmation letter. You’ll get periodic updates, and we’ll contact you for pre-screening when a unit becomes available.

2Is there a fee to be on the waiting list?

Yes. There is a $25 non-refundable annual fee per list to cover administrative costs and confirm serious interest.

You can add or remove your name from any list at any time. However, each time you make a change, your name is re-entered based on the new request—so it’s important to be clear about which list you want to be on.

3Can I delay offers of accommodation?

Yes. Send us a letter specifying the date after which you’d like to receive offers.

4What if the unit offered isn't my first choice?

You may decline and wait for your preferred option. After three declines, your name moves to the bottom of the list.

5When will I be offered accommodation?

Offers are based on your application date. As of 2025, the typical wait time is 2–3 years, depending on unit type and turnover.

6How many people are ahead of me on the waiting list?

We don’t give out waitlist numbers as applications constantly change. Wait time, not number, is a more accurate indicator.

7How long do I have to decide once offered a unit?

Typically, you’ll have about one month to accept and prepare to move in.

8If I accept, when do I move in?

Rental leases usually start on the 1st of the following month. Life lease move-ins depend on your arrangements and unit readiness.

9Does Parkview offer subsidized housing?

No. However, you may apply for rent-geared-to-income subsidies through York Region at www.york.ca or call 1-877-464-9675.

10Does Parkview offer tours?

We do not offer in-person tours, but virtual images of typical units are available. Members of the Seniors Active Living Centre are welcome to explore programs and visit the Café.

11What programs and amenities are available?

Café (lunch service) Tues, Wed, Thurs, 10am-2pm
Library, puzzles, movies
Fitness room and activity spaces
Billiards, shuffleboard, woodshop
On-site hairdresser and foot care

For more details, contact our Program Coordinator at 905-640-1940 ext. 2024.

12Is there parking for residents as well as visitors?

Yes. Rental residents may lease outdoor parking. Life lease suites have underground parking included. Cluster bungalows include a garage.

13Can residents move to Parkview Home if they need more care?

Parkview Home is a separate, licensed long-term care facility. To apply, contact Ontario Health atHome. Visit our Long-Term Care page for more.

Donations

We are deeply grateful for your support. Below are answers to common questions about how to give and what to expect when you donate to Parkview Home or Parkview Village.

1How do I donate online?

Click on the “Donate” button at the top right-hand corner of our website and follow the instructions. You can use a credit card or PayPal. All information is confidential and securely protected.

2Can I make a tribute gift?

Yes. You can make a donation in honour or in memory of a loved one. We are always moved by notes such as, “This gift is for the great care you gave to my grandmother.”

3Will I receive a receipt for my donation?

Yes. Acknowledgement and a tax receipt will be mailed to you within 30 days for all donations of $10 or more.

4Can I donate anonymously?

Yes. Just check the appropriate box during the donation process.

5Can I give monthly?

Yes! Monthly gifts provide steady support. You can set up a recurring donation directly through our online donation form.

6Can I donate in person or by mail?

Yes. We accept cash, cheque, money order, Visa, and MasterCard.

Please make cheques payable to Parkview Home or Parkview Village.

Mailing Address:
Parkview Services for Seniors
12184 Ninth Line
Stouffville, ON L4A 3N6

7What is a bequest or legacy gift?

Bequests are gifts made through your will. They may include cash, stocks, real estate, or life insurance policies.

Legacy gifts help sustain our work for generations and may offer tax benefits for your estate.

8Why consider a bequest?

Bequests offer a powerful way to leave a lasting impact while potentially reducing taxes on your estate. We are grateful for those who choose to honour Parkview in this way.

9Do you have a donation acceptance policy?

Yes. Our Donation Acceptance Policy outlines the types of gifts we accept and how they are managed.