Job Overview

 Job Description – Site Services Associate (Part Time Contract)

Position Title

Site Services Associate

Department

Operations / Facilities

Reports To

Director of Operations / Facilities Manager

Role Overview

The Site Services Associate provides front desk coverage and general site support during assigned shifts. The role assists residents, visitors, and staff with routine inquiries, supports day-to-day building operations, completes basic facilities tasks, and documents site-related requests. The position serves as a central point of contact to help ensure the site remains organized, responsive, and well maintained.

Key Responsibilities

Administrative Reception & Access Support

• Greet visitors and manage sign-in procedures.
• Assist with visitor sign-in procedures and coordinate key/fob requests with Facilities.
• Answer phone and email inquiries related to daily operations.

Building Systems & Service Requests

• Review building notifications or service alerts and forward items to maintenance or vendors.
• Submit and track work requests to ensure timely completion.
• Maintain basic records of service issues and follow-up.

Common Area & Facilities Checks

• Conduct routine walkthroughs of interior common areas to identify lighting, housekeeping, or maintenance needs.
• Submit work requests and communicate issues to the appropriate department.

Minor Repairs & Maintenance Coordination

• Complete basic, low-risk tasks such as light bulb replacement, battery changes, minor adjustments, or furniture setup.
• Coordinate with maintenance teams or external vendors for specialized repairs.
• Document completed repairs and follow-up actions.

Central Contact & Coordination

• Serve as a point of contact for routine site matters.
• Receive, prioritize, and escalate issues per approved escalation protocols.
• Maintain multi-site contact lists and coordinate with internal teams or external vendors.

Documentation & Reporting

• Maintain daily activity and service logs, system status reports, and communication records.
• Prepare summary reports for leadership and support regulatory reporting.
• Track corrective action outcomes.

Procedures & Communication

• Follow established procedures by contacting maintenance, management, or emergency services when required.
• Provide clear communication and updates during service-related matters

Required Qualifications

• High school diploma or equivalent required
• Experience in customer service, facilities support, or property operations preferred
• Comfortable working independently during evening or overnight shifts
• Basic computer and communication skills
• Comfortable with building systems dashboards and basic software tools.

Working Conditions

• Primarily front desk and office-based environment with frequent interaction with residents, visitors, and service providers.
• Includes evening, overnight, and weekend shifts as required.
• May involve periodic walkthroughs of common areas and light facilities tasks.

Salary range:

• $19–$24/hour plus standard employee benefits

Please submit your resume and cover letter by email to hr@parkviewhome.ca by Thursday, April 30, 2026.

Parkview Services for Seniors is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from qualified candidates. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout all stages of the recruitment process. Applicants requiring accommodation are encouraged to advise Human Resources.

This job posting is for an active, open position, and no artificial intelligence (AI) will be used at any stage of the recruitment process.

Canadian work experience is not required. If you are qualified and, where applicable, licensed or registered for the position, we welcome your application.